We as a company strive to try and give the best service when purchasing with us. We try to have
all orders out to the courier each day before 3pm (Monday-Friday) but during busy times please
allow an extra 1-2 days. If there is a problem with the order/item we will be in contact to
explain the matter. If an order is made at the weekend the next available dispatch day will be
Monday if purchased after 12pm Saturday.
Dispatch:
We aim to dispatch all orders within 24 hours of purchasing (Mon-Fri)
Saturday (until 12pm).
If we cannot dispatch your order within 24-48 hours, we will be in
contact to explain the details and offer a full refund if this is unsuitable.
Delivery
Postage to the anywhere in the UK is now a Flat Rate service £3.99 –
RoyalMail CRL 24 Signed for Service – 1-3 working days FROM DESPATCH.
RoyalMail CRL
24: Signed for service – You will receive a Email or Text message prior to arrival, This
service is usually a 1-3 working days FROM DESPATCH but not guaranteed! Please allow an
extra day during busy periods.
Once the order has been dispatched you will receive
your dispatch/order completion email to let you know your item has left us and is on its
way.
If you require any other specific types of delivery, Guaranteed next day or even
Saturday delivery – please get in contact and we will try our best to arrange
this.
PLEASE NOTE: Due to ongoing RoyalMail strikes we will try to have all parcels
dispatched ASAP. If your parcel doesn’t arrive in our given timeframe please allow an extra
1-2 working days for the delays on the RoyalMail end. Any day RoyalMail are striking we will
NOT class this a ‘working day’.
International Delivery:
Postage to an international country is a Tracked and Signed service
using RoyalMail International postage.
We do offer international delivery to any
country for a flat rate of £14.95, The order will be signed and tracked, if you require any
information regarding the whereabouts of your order please get in touch. If the country that
you wish to purchase from isn’t available to select from – please get in touch so we can
work out a price.
Please allow from 5-7 working days for the item to arrive.In
certain circumstances using international post, wellingtons may have to be separated and
sent individually if they exceed the weight for standard international post.
Import Tax/Duties:Due to new taxes/duties
for importing products into Ireland and other EU countries please note that you could be
asked to pay import costs for such items upon arrival into the country where the item has
been shipped to. You will be contacted by the relevant authorities or postal companies to
collect such duties, We don’t have any matter in this or dictate any prices they request
that is claimed by the Courier company which has imported your order.
International postage enquiries:Please
email the address below and a member of our team will be happy to help.
sales@edinburghoutdoorwear.com
Returns & Exchanges
When receiving your item, inside the parcel will be a “Returns Form” if
you decide you wish to return an item for an exchange, please fill in this form with as much
of the information asked as you can, making sure the correct details for the size/style you
wish to have returned back to you.
Returned/Unwanted items must have the original
packaging if received in and must have all labels and tags. The item must be unworn,
unwashed and not altered in any way – If we suspect any of these have happened to the item,
We won’t accept it and it will be returned to you.
Non-Faulty Goods
If you receive goods and have simply changed your mind about purchasing
them, you may return the goods to us for full credit, without a re-stocking fee, subject to
the following conditions:
- The item(s) is in good condition i.e. as it was when it was delivered to you.
- It is within 28 days of purchasing the item(s).
- The goods are not made to the consumer’s specification or clearly personalised or which
by reason of their nature cannot be returned or are liable to deteriorate or expire
rapidly.
- You pay the return delivery charges.
- Goods are returned as soon as possible in order that your credit can be actioned
promptly.
- Goods are returned in a re-saleable condition and in their original packaging with all
labelling, if the item returns with any damages and have been worn we will deem the
refund unworthy and it will be returned to you.
Faulty Goods
Faulty Goods can only be returned if the product suffers a
manufactural fault.
If the item suffers a manufacturing fault, we may
request the item returned and sent away to be tested.
Refunds
Full refunds will be made directly to the Credit/Debit card or Paypal
account which was used to pay for them, we can’t alter different card methods.
We do
not refund the cost of postage when you return an item, a customers return will only be
refunded if we have made an error and sent the wrong item originally and not what was
originally wanted. This is to cover the cost the customer has paid out in returning the item
due to our mistake.
Most Refunds are processed very shortly after arriving with us,
Please allow up to 10 working days during busy periods for a one to be
processed.
When receiving your item, inside the parcel will be a “Returns Form” if
you decide you wish to return an item for a refund, please fill in this form with as much of
the information asked as you can, this will speed up the process of the refund.
Returns Address:
Edinburgh Outdoor Wear
51 Thirlfield
Wynd
Kirkton
Livingston
EH54 7ER
SCOTLAND
